FAQ

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FAQS ABOUT WATER HEATERS

Water heaters are a vital part of any home. With modern technology advancing, new water heaters have a vast amount of features so customers can choose the water heaters that best suites their needs. While having options is great, it can get confusing especially choosing between a tankless water heater vs traditional tank water heater.

In this FAQ section, we answer common questions about water heaters, maintenance, efficiency, and replacement options so you can make an informed decision for your home. Whether you are dealing with lukewarm water, strange noises, or considering an upgrade, our experienced technicians are here to help you understand your options and choose the right solution with confidence.
How long does a water heater last?

Most traditional tank water heaters last 8 to 12 years, while tankless water heaters can last 15 to 20 years with proper maintenance. Local water conditions in Los Angeles can affect longevity, which is why regular flushing and inspections are recommended.

What are the signs that I need a new water heater?

Common signs include inconsistent hot water, water that runs out quickly, unusual noises from the tank, rusty or discolored water, leaks around the unit, or a water heater that is over 10 to 12 years old. In Los Angeles homes, hard water can cause internal buildup that shortens a water heater’s lifespan.

Should I choose a tank or tankless water heater for my home?

Tank water heaters are usually more affordable upfront and work well for smaller households. Tankless water heaters provide endless hot water and higher energy efficiency, making them a popular choice for Los Angeles homeowners looking to reduce energy costs, have more luxury features, save space and have a long lasting water heater.

Why does my hot water run out so fast?

This is often caused by sediment buildup inside the tank, a failing heating element, or an undersized water heater. Los Angeles water contains minerals that can collect at the bottom of the tank, reducing capacity and efficiency over time.

Is it better to repair or replace a water heater?

If your water heater is over 10 years old and needs a major repair, replacement is usually the better option. Newer units are more energy efficient and reduce the risk of leaks or sudden failure.

How fast can you replace my water heater?

At Premium One Plumbing, we understand what it's like not to have hot water, so we make it an effort to prioritize customers in this situation. Once you approve our estimate, your replacement water heater could be installed and running within 24 hours.

How can I make my water heater more energy efficient?

Flushing the tank annually, installing a water heater blanket, lowering the temperature setting, and upgrading to a high efficiency or tankless system can improve performance and reduce energy usage in your Los Angeles home.

What maintenance is required on my tank water heater?

Flushing your tank water heater yearly is required by the manufacturer, especially in Los Angeles where hard water causes scale buildup. Our maintenance membership includes 1 flush per year!

What maintenance is required on my tankless water heater?

Flushing your tankless water heater is required yearly just like a traditional tank water heater. However, if you have a water softener, you only have to maintain once every few years.

Why does my hot water smell like rotten eggs?

A sulfur or rotten egg smell is often caused by bacteria reacting with the anode rod inside the tank. This is common in water heaters and can usually be fixed with maintenance or part replacement.

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STILL GOT QUESTIONS ABOUT WATER HEATERS?

We would be happy to answer any other questions you might have. Don't hesitate to reach out!

FAQS ABOUT SALT BASED SOFTENERS

Hard water minerals not only damage your homes appliances and plumbing systems, but also your skin and hair. Salt based softeners remove calcium and magnesium from your water supply leaving every faucet, shower head, and laundry with soft water. Our customers notice the difference immediately.

In the Los Angeles area, we have tested water hardness to range anywhere from 170ppm to over 340ppm! Homes in Burbank, Pasadena, Glendale, Altadena all experience hard water and as a result have a lot of questions. We will answer those questions so you can make a decision whether having a salt based softener is something you want our experienced technicians to install for your home in Los Angeles, CA.
What does a salt based water softener do?

A salt based water softener removes hard minerals like calcium and magnesium from your water through an ion exchange process. In Los Angeles, hard water is very common and can cause scale buildup in pipes, water heaters, and fixtures. We install HALO salt based systems that soften water effectively while pairing well with filtration to improve overall water quality.

Is Los Angeles water considered hard water?

Yes, Los Angeles has moderately to very hard water depending on your neighborhood and water source. Hard water can shorten the lifespan of appliances and cause soap scum and scale. Installing a HALO water softener helps protect plumbing systems and improves water efficiency throughout your home.

Do I really need a softener?

No, a softener isn't a requirement for a home, but without one many homeowners experience the negative effects of hard water like dry skin, damaged hair, acne, scale buildup and frequent plumbing problems.

Are salt based water softeners safe to drink from?

Salt based softeners are generally safe, but they do add a small amount of sodium to softened water and remove minerals from drinking water. Homeowners pair their HALO softener with a reverse osmosis system to have a purified alkaline water source.

How much salt does a water softener use?

Salt usage depends on household size, water hardness, and system efficiency. Modern HALO systems are designed to regenerate efficiently, using less salt and water compared to older softeners while still delivering consistent soft water.

Will a salt based softener damage my plumbing?

No, salt based softeners actually help protect plumbing by removing minerals that cause scale buildup. In Los Angeles homes with older pipes, reducing scale can improve water flow and extend the life of plumbing and water heaters.

Do salt based water softeners help water heaters last longer?

Yes, softened water reduces mineral scale buildup inside water heaters. This is especially important in Los Angeles where hard water can reduce efficiency and shorten equipment life. Many homeowners install a HALO softener to protect both tank and tankless water heaters.

How often do I need to add salt to my water softener?

Most homes need to add salt every 4 to 8 weeks depending on water usage. HALO systems are designed for efficiency and include easy access brine tanks, making maintenance simple for homeowners.

Can a water softener remove chlorine or chemicals?

No, salt based water softeners only remove hardness minerals. That’s why we often install HALO softeners alongside HALO whole house filtration systems, which are designed to reduce chlorine, chloramines, and other common Los Angeles water contaminants.

Is a water softener worth it in Los Angeles?

Yes, for many homeowners it is. Hard water in Los Angeles can cause damage to appliances, plumbing, and fixtures. A HALO water softener helps reduce maintenance costs, improve water efficiency, and make daily water use more comfortable.

Will softened water feel slippery or strange?

Softened water can feel smoother because soap rinses cleanly without mineral residue. This is normal and is often one of the first benefits homeowners notice after installing a HALO salt based water softener.

Do salt based softeners require professional installation?

Professional installation is strongly recommended to ensure proper sizing, drain connections, and performance. Our experienced technicians install HALO systems correctly for Los Angeles homes and local plumbing conditions.

Can I install a salt based softener in a small home or condo?

Yes, there are compact HALO softener options suitable for smaller homes and condos common in Los Angeles. Proper sizing ensures efficient operation without taking up unnecessary space.

What is the difference between a water softener and a water filter?

A water softener removes hardness minerals, while a filter removes contaminants like chlorine and sediment. Many Los Angeles homeowners choose a HALO softener combined with a HALO filtration system for complete water treatment throughout the home.

How long does a salt based water softener last?

HALO softeners have a 10 year warranty when paired with a whole house filtration system and 5 without. HALO products are built for durability and long term performance, making them a reliable choice for Los Angeles homeowners dealing with hard water.

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STILL GOT QUESTIONS ABOUT SALT BASED SOFTENER?

We would be happy to answer any other questions you might have. Don't hesitate to reach out!

FAQS ABOUT THE EFFECTS OF HARD WATER

Majority of the United States deals with hard water. Issues like damaged hair, dry skin, water heater issues and clogged pipes are only some of the issues hard water can cause. Although scale buildup may seem like a small annoyance, it can lead to expensive repairs and replacements that could have been prevented with a softener.

We will answer questions our customers frequently have about what hard water is, what it does, and how Premium One Plumbing can solve hard water issues in Glendale, Burbank, La Crescenta and Los Angeles, CA.
What is hard water?

Hard water is water that contains high levels of minerals, mainly calcium and magnesium. Hard water is very common in Los Angeles and throughout Southern California due to the local water supply and geology.

What are the negative effects of hard water?

Hard water leads to issues like scale buildup, dry skin, damaged hair, acne, faded laundry, reduced lather, clogged plumbing, and poor water heater performance.

How does scale buildup affect my plumbing and appliances?

Scale buildup clogs up your pipes, fixtures appliances over time. Faucets, shower heads, laundry machines, and pipes see reduced water flow, reduced efficiency, and shorter lifespans due to mineral buildup.

Does hard water affect my laundry?

Yes, hard water reduces the effectiveness of your laundry detergent, breaks down the fibers of your clothes quicker, and causes clothes to fade quicker resulting in stiff, rough and faded laundry.

Can hard water increase my energy bills?

Yes. Scale buildup acts as insulation inside water heaters, forcing them to work harder to heat water. This increases energy usage and monthly utility costs.

Does hard water cause hair loss?

Yes, hard water damages your scalp and hair which leads to hair loss. If you're experiencing dry, brittle hair or an itchy scalp, a softener could help eliminate those issues.

Does hard water cause acne?

Yes, hard water can cause acne by leaving mineral and soap residue on the skin which clogs pores, leads to dryness, inflammation, and irritation, and distrupts the skin's protective barrier.

Does hard water damage hair?

Yes, hard water damages hair by leaving a film over your hair which blocks moisture making hair dry, brittle, frizzy, and prone to breaking. Many customers see an immediate difference in their hair after installing a softener.

How do I know if I have hard water in my home?

Common signs include scale buildup on fixtures, dry skin and hair, cloudy dishes, soap scum, and reduced water heater efficiency. A professional water test can confirm hardness levels which we offer free of charge!

Is hard water bad for my skin?

Hard water can dry out skin, clog pores, and worsen conditions like eczema or irritation. Many people notice itchy or tight skin after showering in hard water.

Why do my dishes look cloudy after washing?

Hard water leaves mineral spots and film on glassware and dishes, even after running them through the dishwasher. The spots appear when the hard water minerals like calcium and magnesium dry on the surface of the glassware or dishes.

Can hard water damage appliances?

Yes. Appliances like dishwashers, washing machines, coffee makers, and tankless water heaters can suffer from scale buildup, reduced efficiency, and shorter lifespans due to hard water.

Can hard water cause low water pressure?

Yes. Over time, mineral buildup inside pipes and fixtures can restrict water flow and cause noticeable drops in pressure.

Why do my faucets and shower heads get white buildup?

That chalky white residue is mineral scale left behind when hard water dries. Over time, it can clog fixtures and reduce water pressure.

What is the best solution to hard water?

The most effective solution is a Halo CK10 salt based softener. Although water conditioners help reduce scale in pipes by altering the properties of the minerals, a salt based softener completely removes the minerals.

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STILL GOT QUESTIONS ABOUT THE EFFECTS OF HARD WATER?

We would be happy to answer any other questions you might have. Don't hesitate to reach out!

FAQS ABOUT REVERSE OSMOSIS (RO) SYSTEMS

Reverse osmosis (RO) systems are designed to deliver exceptionally clean, great-tasting drinking water by removing contaminants that can affect both quality and safety. These systems use a multi-stage filtration process to reduce chlorine, sediment, heavy metals, micro-plastics and other dissolved impurities that may be present in Los Angeles tap water. RO systems are commonly installed under the kitchen sink and provide purified water directly at a dedicated faucet.

This FAQ section answers common questions homeowners have about reverse osmosis systems, including how they work, what they remove, and whether they are worth it for your home. Understanding these basics can help you decide if installing an RO system is the right solution for improving your household’s drinking water quality.
What does a reverse osmosis system remove from drinking water?

A reverse osmosis system removes contaminants like chlorine, lead, arsenic, nitrates, fluoride, PFAS, heavy metals, and dissolved solids that affect taste, smell, and safety. RO systems are one of the most effective ways to get clean, great-tasting drinking water in Los Angeles.

Is reverse osmosis water safe to drink every day?

Yes. RO water is safe for daily use and commonly recommended for drinking and cooking. Modern RO systems are designed to provide clean water while maintaining proper filtration standards for household use.

Does reverse osmosis remove healthy minerals from water?

Reverse osmosis does remove most dissolved minerals. Many systems include a remineralization stage to add beneficial minerals back for improved taste and balance.

How does a reverse osmosis system work?

An RO system pushes water through a semi-permeable membrane that blocks contaminants while allowing clean water molecules to pass through. Multiple pre-filters and post-filters help protect the membrane and improve water quality.

Is reverse osmosis better than a regular water filter?

For drinking water, yes. RO systems filter far more contaminants than basic carbon filters, especially dissolved solids and heavy metals that standard filters cannot remove.

How long does a reverse osmosis system last?

With proper maintenance, an RO system can last 10 to 15 years. Filters usually need replacement every 6 to 12 months, while the RO membrane needs replacement every 3 years.

Can I install a reverse osmosis system under my sink?

Yes. Most residential RO systems are designed for under-sink installation and include a small storage tank and dedicated faucet.

Do RO systems make water alkine?

Yes, a good RO systems removes contaminants but also remineralizes your water to bring the PH to its ideal, healthy range

Can reverse osmosis remove fluoride from water?

Yes. Reverse osmosis is one of the most effective filtration methods for reducing fluoride in drinking water.

Do RO systems make water taste good?

Yes! After your tap water goes through the extensive amount of filtration of an RO system, it comes out tasting unbelievably good!

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STILL GOT QUESTIONS ABOUT REVERSE OSMOSIS SYSTEMS?

We would be happy to answer any other questions you might have. Don't hesitate to reach out!

FAQS ABOUT SEWER LINES

Sewer line problems can start small but quickly turn into serious and expensive issues if they are ignored. In Los Angeles, aging clay pipes, tree root intrusion, shifting soil, and heavy usage are some of the most common causes of sewer line damage. Many homeowners do not realize they have a sewer issue until they notice slow drains, foul odors, or sewage backups inside or outside the home.

Understanding how your sewer line works and knowing the warning signs can help you act before a minor problem becomes a major repair. Below are answers to common sewer line questions we hear from homeowners throughout Los Angeles. These FAQs will help you recognize issues early and understand your repair or replacement options.
What are the most common signs of a sewer line problem?

Common signs include slow drains throughout the home, frequent clogs, gurgling sounds from toilets or drains, sewage odors, water backing up into tubs or showers, and unusually green or soggy areas in the yard.

What causes sewer lines to fail in Los Angeles homes?

Many LA homes have older clay or cast iron sewer pipes that crack over time. Tree roots, ground movement, grease buildup, and improper disposal of wipes or paper products are also major causes.

How do tree roots damage sewer lines?

Tree roots naturally seek moisture and can enter small cracks in sewer pipes. Once inside, they grow larger and block the flow, eventually cracking or collapsing the pipe.

Can sewer line issues cause health problems?

Yes. Sewer backups and leaks can expose your home to harmful bacteria and gases. This can lead to unpleasant odors, mold growth, and potential health risks if not addressed quickly.

How do plumbers inspect sewer lines?

Most sewer inspections are done using a sewer camera. A small camera is inserted into the line to locate blockages, cracks, root intrusion, or collapsed sections without digging.

Is a sewer camera inspection worth it?

Yes. A camera inspection allows accurate diagnosis, prevents unnecessary digging, and helps determine whether cleaning, repair, or replacement is needed.

Can sewer lines be repaired without digging up the yard?

In many cases, yes. Trenchless sewer repair methods allow damaged sections to be repaired or replaced with minimal disruption to landscaping, driveways, or concrete.

What is trenchless sewer repair?

Trenchless sewer repair involves repairing or replacing pipes underground using specialized equipment, avoiding large trenches and reducing property damage.

How long does a sewer line repair take?

Minor repairs or cleanings can often be completed the same day. Full replacements may take one to two days depending on the severity and access.

How long do sewer pipes typically last?

Clay pipes often last 50 to 60 years, cast iron about 75 years, and modern PVC sewer pipes can last 100 years or more with proper use.

What should not be flushed down the toilet?

Wipes, paper towels, feminine products, grease, and food scraps should never be flushed. Even so-called flushable wipes can damage sewer lines.

Can grease really cause sewer line problems?

Yes. Grease hardens inside pipes and traps debris, leading to blockages that restrict flow and cause backups.

How much does sewer line repair cost in Los Angeles?

Costs vary based on pipe length, depth, damage, and repair method. A camera inspection is the best way to get an accurate estimate.

Should I replace my sewer line before selling my home?

If your sewer line shows signs of failure, replacing or repairing it before selling can prevent deal delays and increase buyer confidence. Furthermore, when a buyer does an inspection, the inspector can quickly find a sewer line that need replacement with a camera inspection.

When should I call a plumber for sewer line issues?

You should call a licensed plumber immediately if you notice recurring clogs, sewage smells, multiple slow drains, or any signs of sewage backup.

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STILL GOT QUESTIONS ABOUT SEWER LINES?

We would be happy to answer any other questions you might have. Don't hesitate to reach out!

FAQS ABOUT WATER CONDITIONERS

Water conditioners are a modern alternative to traditional salt-based water softeners. Instead of removing minerals like calcium and magnesium, water conditioners change how those minerals behave, helping prevent scale buildup in pipes, fixtures, and appliances. This makes them an excellent option for homeowners who want to protect their plumbing system while maintaining natural mineral content in their water.

At Premium One Plumbing, we install advanced HALO water conditioning systems, including the HALO 5 and HALO ION. These systems are designed to improve overall water quality, reduce scale, and enhance the performance of your plumbing without the use of salt or ongoing maintenance. Below are answers to common questions Los Angeles homeowners ask about water conditioners.
What is a water conditioner?

A water conditioner treats hard water by altering the structure of minerals so they do not stick to surfaces. Unlike softeners, conditioners do not remove calcium or magnesium from the water.

How is a water conditioner different from a water softener?

Water softeners remove minerals using salt and ion exchange. Water conditioners like the HALO ION and HALO 5 prevent scale formation without salt, discharge, or added sodium by altering the properties of the calcium and magnesium making them less likely to stick to your pipes.

Do water conditioners actually work?

Yes. Quality systems like HALO water conditioners are proven to reduce scale buildup in plumbing systems, water heaters, and fixtures when installed correctly.

Will a water conditioner make my water feel soft?

Water conditioners do not create the slippery feel associated with softened water, but they help prevent scale and improve water efficiency throughout your home.

Are water conditioners good for Los Angeles hard water?

Yes. Los Angeles has moderately hard water, and water conditioners are an effective solution for reducing scale while keeping minerals intact. Although it wont completely remove the hardness minerals, it will reduce the effects it has on your pipes and water heaters.

Do water conditioners require maintenance?

No, HALO water conditioning systems are maintenance-free and do not require salt refills, backwashing, or filter replacements.

What is a Halo 5 offered by Premium One Plumbing?

A Halo 5 is a 2 in 1 whole house water filtration system and conditioning system! It has an industry leading 10 year warranty and since its a 2 in 1, it will be more affordable than a full 2 tank system.  

What is a HALO ION 2.0 offered by Premium One Plumbing?

HALO ION 2.0 is a proprietary water treatment device that is designed to reduce scale in your pipes and appliances. This tiny conditioning device can prevent detrimental damage to your plumbing using its advanced proprietary technology.

Does HALO ION 2.0 need maintanence?

The HALO ION 2.0 requires no maintenance!

Does HALO 5 need maintenance?

The Halo 5 requires no maintenance.

Is Halo ION 2.0 and Halo 5 environmentally friendly?

Yes, since both the Halo ION 2.0 and Halo 5 have no saltwater discharge, it is very safe for the environment.

Which HALO conditioning is right for my home?

The HALO 5 and HALO ION serve different needs depending on water quality, home size, and goals. A professional evaluation from Premium One Plumbing ensures the best fit for your Los Angeles home.

Where can I get a HALO conditioning system?

Premium One Plumbing is a certified Halo installer. Contact us and we can test your water and help you decide what system is best for your needs.

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STILL GOT QUESTIONS ABOUT WATER CONDITIONERS?

We would be happy to answer any other questions you might have. Don't hesitate to reach out!

WHAT CLIENTS SAY

Real feedback from real people

Premium One Plumbing is a step above the rest. We had a leaking pipe in the garage and James came out within an hour of our call! He had a professional van, and more advanced equipment than I've seen before on a plumbing call.
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D. H.
Premium One has installed a tankless water heater, automatic water shut off valve and water softener the past 9 months at my residence. I would not have asked him to come back if the installs were not done properly and with great care!
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Clem T.
I have been using Premium One Plumbing for many years, and I can confidently say that James is the best plumber I’ve ever worked with. Over the years, he has handled everything from small repairs to major plumbing issues, and every single time, his work has been top-quality.
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Catherine S.
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